Consignment / Payout FAQ's

Do I need an appointment to consign my items?

Yes, we are by appointment only. Appointments take approximately 15 minutes where you fill out the contract while one of our staff evaluates the gown for wear and tear.  To book an appoinment follow the link: 

https://booking.setmore.com/scheduleappointment/60aac0ce-f0e0-45da-a7b8-5dfc11dbdf7c

What kinds of items do you take on consignment?

Bridal Gowns (10 years or newer) ** Some exceptions may be made with pictures provided. 

Bridal accessories (veils, shoes, jewelry,purses,shawls,belts,hair accents,)

 

My gown hasn't been dry cleaned, can I still consign it?

 Yes! 

A staff member will evaluate the dress during the appointment and assess cleanliness and damage levels. Cleaning done in house ranging from $50-$150. 

How much money will I get for my consigned items?

There is a 60/40 split. 60%  boutique & 40%  consignor. We strive to attain the highest amount for your items. Keeping your designer tags are very important to the authenticity of your wedding gown. 

Pricing is determined by age, condition, designer and style.

How long will you keep my items for?

All items will remain in our inventory until they are sold.  Your items will never be donated without your approval. For example we have gowns in our inventory from 10 years ago and we do not call or e-mail for updates.

If you have  a gown with us past the contract date and haven't head from us, please feel free to e-mail with all your contact information for an account update. Due to high volume of inquires we will get back to you on a priority basis. 

What if I want my gown back?

We encourage you to keep the gown with us until it's sold or we call you to pick it up. Some gowns can take a few years to sell due to size,height and style.  

If you're looking to pick up your gown, please send a request by e-mail only to ashburybridal@gmail.com 

If your gown is still available in our inventory a confirmation e-mail will be sent and a $125 fee will apply and be due at time of pick up. 

If you have requested to pick up your gown and received conformation of pick up, you will have 1 week to retrieve it, otherwise a $25 per month storage fee (we have very limited space to store dresses) will apply until it is picked up.  If you change your mind and choose to leave the dress, a $25 administration fee will apply to re-enter into inventory and be deducted when the gown is sold. 

If the gown is unavailable you will receive an address confirmation for your future payout. (Some gowns may be on layaway) 

 

When will I know if my items have sold?

Once a gown / accessories has been sold and fully paid off (some accounts may be on layaway up to 6 months) you will receive an e-mail or phone call to confirm your mailing address. A cheque will be mailed out to the address confirmed. 

No Cash payouts or e-transfers

Please NO phone calls or drop-in's to inquire about consigned items.

E-mail only to: ashburybridal@gmail.com

 

How do I get paid for my items?

A cheque will be mailed out once an item is fully paid for to the address on file. If there is any changes to your address or phone number you are responsible to update your account via e-mail only at ashburybridal@gmail.com 

Why is my payout delayed?

Delayed payouts can be a result from a late last payment causing the payout to be held until the gown is fully paid for. (Please take note some brides may back out of the sale due to unforseen circumstances) If this does happen the gown will be immediatetly put back out to be sold. 

If by chance you have moved and did not update your mailing information with us and a cheque is returned, we will give a courtesy call to the number on file and hold the cheque for 30 days.